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FAH

WE ARE OPEN – Clinic safety document

We are officially open for face to face appointments.

Stopping the spread of COVID-19 Workplace Protocol

To help slow and stop the spread of COVID-19 we are undertaking the following workplace procedures to help protect our staff and our clients.

THE CLINIC:

  • Within the clinic and waiting areas a clear and visible COVID-19 poster will be displayed which will explicitly tell you not to attend your appointment if you have any symptoms of illness
  • We will triage and therefore risk assess you over the phone to ensure that you do not have any symptoms of illness when booking your appointment with us
  • If you present at the clinic with any visible signs of illness your appointment will be cancelled immediately. We will advise you to self-isolate at home for 14 days and will rebook your appointment when all symptoms of illness have resolved
  • During treatment sessions our clinicians will wear a disposable face mask and/or a face visor together with a disposable apron. If necessary our clinicians may also wear single use disposable gloves during your treatment
  • Our treatment couch, pillows and face support will all be covered with single use disposable couch roll
  • Our clinicians will use disposable paper hand towels after washing their hands
  • All disposable items will be disposed of immediately in a clinical waste bin at the end of your treatment session. This includes face masks, aprons, gloves, couch roll and paper towels
  • All surfaces in the clinic and waiting areas will be wiped down with medical grade disinfectant wipes and sanitising sprays. This includes anything that has been touched such as furniture, clinical supplies, computers, phones and door handles
  • Appointments will be staggered so that we have time to disinfect surfaces between each client and to prevent clients from coming into contact with each other
  • The clinical and waiting areas will be deep cleaned at the end of each day
  • Within the clinic clear and visible posters will be displayed to help stop the spread of infection. These include the following signs: Please Use Hand Sanitiser, Catch It Kill It Bin It and Effective Hand Washing Technique
  • Our clinicians will use sanitising hand gel at the start and end of your treatment session
  • All soft equipment such as towels, pillow cases, couch covers, face covers and staff uniform will be washed daily at 60C
  • Windows or doors in the clinic and waiting areas will be opened where possible to increase ventilation
  • We will not greet you by shaking hands with you on arrival at the clinic
  • If at any point any of our clinicians develop any symptoms of illness we will stop working and will self-isolate for a period of 14 days. We will inform all clients who we have treated and will advise them to monitor themselves for symptoms for 14 days and to take their temperature twice a day
  • Through our appointments diary we will keep a record of who has attended an appointment. This will help us to trace clients who may have been exposed to COVID-19 should any client develop symptoms following their appointment with us. If anyone does develop symptoms after attending the clinic we will inform all clients who have attended and will advise them to monitor themselves for symptoms for 14 days and to take their temperature twice a day

WHAT WE ASK OF YOU:

  • STAY AT HOME IF YOU HAVE ANY SIGNS OF ILLNESS EVEN IF THESE SIGNS ARE ONLY MILD
  • Please do not attend your appointment if you feel unwell. Within the clinic and waiting areas a clear and visible COVID-19 poster will be displayed which will explicitly tell you not to attend your appointment if you have any symptoms of illness even if these symptoms are mild
  • If you present at the clinic with any visible signs of illness your appointment will be cancelled immediately. We will advise you to self-isolate for 14 days at home and will rebook your appointment when all symptoms of illness have resolved
  • Please attend all appointments on your own and please be on time. Do not bring a friend or relative with you. If you do so they will be asked to leave. If you require help from a friend, relative or carer they will be able to assist you and help you into and out of the clinic. However they will be asked to leave immediately and asked to wait outside or in the car during your treatment session
  • You will be asked to wear a face mask during your treatment session. Please try to bring your own face mask with you. If you do not have one we will provide you with a disposable face mask for the duration of your session
  • You will be asked to use sanitising hand gel at the start and end of your treatment session. Sanitising hand gel will be situated prominently in the clinic and waiting areas and will be refilled regularly
  • You may be asked to wear a pair of single use disposable gloves during your treatment session. These will be provided to you on entry into the clinic if we ask you to wear them
  • You will have access to a sink where you are able to wash your hands. An Effective Hand Washing Technique poster is situated above this sink to promote correct hand washing technique
  • If you need to cough or sneeze please cover your face by bending your elbow or by covering your mouth and nose with a tissue. Tissues are supplied in prominent places at the clinic and all used tissues must be disposed of immediately into a clinical waste bin
  • Please do not linger in the waiting areas at the end of your appointment
  • We are unable to treat anyone within a vulnerable group. This includes anyone who is more vulnerable to illness such as those with respiratory conditions, heart disease, weakened immune system and diabetes

 

We thank you for your co-operation in helping to keep both us and you safe in these unprecedented times

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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